Return Policy


Guarantee

All products have a guarantee and are warranted by manufacturer only.

Returns/Refunds

All sales are final OR in store credit only if returned less than 7 days from purchased date.

All returns, with the exception of a defective exchange, are subject to a 35% restocking Fee

All Opened returns are subject to a 35% restocking fee

Credits is applied to next purchased item.

Shipping charges are non-refundable

Special Order items are non-returnable. Must contact Manufacture for warranty specs.

Any defective items must be tested at main office location before it can be confirmed as defactive.
Defective items can be exchanged for the same item ONLY.

Any Labor is non-refundable or can be credited to future labor repairs. Must be approved and in writing by management

All exchanges and returns require a Return Merchandise Authorization (RMA) number. CompTECH Care is not responsible for return shipping.

The returned package must be received within 10 business days of the RMA issue date

An RMA must be requested within 15 days of the original invoice date. 
RMA Instructions is available here. Thereafter, all sales are final.

All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item

All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. If an item is returned with missing contents, the RMA will either be revoked, or a 35% restocking fee will be applied at CompTECH Care discretion.

CompTECH Care,LLC will not recommend items due to compatibility issues. Any item returned to CompTECH Care due to a compatibility issue will automatically receive a 35% Restocking Fee. Please be sure that the item you are purchasing is compatible prior to checkout

Opened software will not be accepted for return

Items Damaged in Transit

Should an item appear to be damaged in transit, please refuse delivery and contact CompTECH Care,LLC as soon as possible. We will issue an RMA immediately, and ship you a replacement product right away. If you are unable to refuse delivery of a damaged product, please follow one of the following return request methods.

Please send email to Support at comptechcare dot com to recieved an RMA number and an explanation of problem. Any products that are shipped back to us without an RMA will not be accepted.

Crediting Your Account

Credit will be issued within two business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.


LEGAL DISCLAIMER

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by Florida law, excluding conflicts of law principles. Any legal actions against us must be commenced in Florida within one year after the claim arose, or be barred

Shipping methods Fed Ex P1 Fed EX Overnight And other Freight Companies

A shipping fee is charged based on the shipping method you select from the checkout process. When your order is shipped, you will receive an email with the tracking number. This way, you can check delivery status! Handling methods At checkout, the order handling charges are automatically calculated. We have several warehouses located through out the US to ensure you a faster delivery. Our Shipping and Handling Charges include our costs for customer service, processing and shipping, returns and exchanges, and some overhead.

All continental USA orders to commercial and residential addresses are shipped via  FedEx.  The packages are Dropped shipped from our warehouse.

Shipping cost to military addresses and islands (via Fedex AirMail) is dependent of location and order.

Most orders shipped via FedEx should be received within 6-10 business days from the order date.

We also offer 2-4 business days RUSH delivery service for the continental USA (via DHL Air) at Extra charge per order (for online orders).

If you would like your order shipped via DHL, please contact us.


Tax
Florida State Residents 6.0%
Other locations within the USA, 6.0%